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- <?xml version="1.0" encoding="gbk"?>
- <root XmlID="本次投诉件编号" RelevanceID="关联投诉编号" XmlType="转送类">
- <!--
- Name为数据项名称;
- Type为数据项的数据类型;
- Size为数据项的数据大小;
- IsEdit为数据项是否允许修改,y为可以修改,n为不可以修改(注:为n时回填或上报信息时不能有此字段);
- IsMust为是否保险公司必填,y为必填n为不必填(注:为y时上报信息时必须有此字段);
- DicName为使用字典名;
- DicField为使用字典的哪个字段,ID为使用代码编号,Name为使用代码名称;
- DicLevel为字典项层级,1为一级字典项,2为二级字典项,3为三级字典项
- -->
-
- <!-- 投诉人信息 (单条))-->
- <person>
- <!-- 投诉人编号 -->
- <field Name="PersonID" Type="varchar" Size="40" IsEdit="n" IsMust="n"></field>
- <!-- 投诉人类别 -->
- <field Name="PersonType" Type="varchar" Size="20" IsEdit="y" IsMust="n" DicName="Dic_Type" DicField="TName" DicLevel="1"></field>
- <!-- 投诉人类型 -->
- <field Name="TSType" Type="varchar" Size="40" IsEdit="y" IsMust="n" DicName="Dic_TSType" DicField="TName" DicLevel="1"></field>
- <!-- 姓名或机构名称 -->
- <field Name="TName" Type="varchar" Size="300" IsEdit="y" IsMust="n"></field>
- <!-- 性别 -->
- <field Name="TSex" Type="varchar" Size="5" IsEdit="y" IsMust="n" DicName="Dic_TSex" DicField="TName" DicLevel="1"></field>
- <!-- 年龄 -->
- <field Name="CardType" Type="varchar" Size="20" IsEdit="y" IsMust="y" DicName="Dic_CardType" DicField="TName" DicLevel="1"></field>
- <!-- 证件号码 -->
- <field Name="IDCard" Type="varchar" Size="30" IsEdit="y" IsMust="n"></field>
- <!-- 邮编 -->
- <field Name="Postalcode" Type="varchar" Size="6" IsEdit="y" IsMust="n"></field>
- <!-- 联系电话 -->
- <field Name="LinkTel" Type="varchar" Size="100" IsEdit="y" IsMust="y"></field>
- <!-- 电子邮箱 -->
- <field Name="EMail" Type="varchar" Size="80" IsEdit="y" IsMust="n"></field>
- <!-- 投诉人通讯所属省/直辖市编号 -->
- <field Name="ProvinceID" Type="int" Size="6" IsEdit="y" IsMust="n" DicName="j_region" DicField="TID" DicLevel="1"></field>
- <!-- 投诉人通讯所属省/直辖市名称 -->
- <field Name="ProvinceName" Type="varchar" Size="50" IsEdit="y" IsMust="n" DicName="j_region" DicField="TName" DicLevel="1"></field>
- <!-- 投诉人通讯所属地区编号 -->
- <field Name="AreaID" Type="int" Size="6" IsEdit="y" IsMust="n" DicName="j_region" DicField="TID" DicLevel="2"></field>
- <!-- 投诉人通讯所属地区名称 -->
- <field Name="AreaName" Type="varchar" Size="50" IsEdit="y" IsMust="n" DicName="j_region" DicField="TName" DicLevel="2"></field>
- <!-- 投诉人通讯所属县编号 -->
- <field Name="CountyID" Type="int" Size="6" IsEdit="y" IsMust="n" DicName="j_region" DicField="TID" DicLevel="3"></field>
- <!-- 投诉人通讯所属县名称 -->
- <field Name="CountyName" Type="varchar" Size="50" IsEdit="y" IsMust="n" DicName="j_region" DicField="TName" DicLevel="3"></field>
- <!-- 投诉人通讯县以下明细地址 -->
- <field Name="TownAddress" Type="varchar" Size="200" IsEdit="y" IsMust="n"></field>
- </person>
-
- <!-- 投诉对象信息 (多条)-->
- <complain>
- <!-- 数据编号 -->
- <field Name="CID" Type="varchar" Size="40" IsEdit="n" IsMust="n"></field>
- <!-- 消费者投诉事项信息表编号 -->
- <field Name="AppealID" Type="varchar" Size="40" IsEdit="n" IsMust="n"></field>
- <!-- 机构类型编号1 -->
- <field Name="OrgTypeID1" Type="varchar" Size="20" IsEdit="y" IsMust="n" DicName="Dic_OrgType" DicField="TID" DicLevel="1"></field>
- <!-- 机构类型名称1 -->
- <field Name="OrgTypeName1" Type="varchar" Size="100" IsEdit="y" IsMust="n" DicName="Dic_OrgType" DicField="TName" DicLevel="1"></field>
- <!-- 机构类型编号2 -->
- <field Name="OrgTypeID2" Type="varchar" Size="20" IsEdit="y" IsMust="n" DicName="Dic_OrgType" DicField="TID" DicLevel="2"></field>
- <!-- 机构类型名称2 -->
- <field Name="OrgTypeName2" Type="varchar" Size="100" IsEdit="y" IsMust="n" DicName="Dic_OrgType" DicField="TName" DicLevel="2"></field>
- <!-- 机构编号 -->
- <field Name="OrgID" Type="varchar" Size="40" IsEdit="y" IsMust="n" DicName="p_dept" DicField="DeptID" DicLevel="1"></field>
- <!-- 机构名称 -->
- <field Name="OrgName" Type="varchar" Size="120" IsEdit="y" IsMust="n" DicName="p_dept" DicField="DeptName" DicLevel="1"></field>
- <!-- 机构名称说明 -->
- <field Name="OrgNameInfo" Type="varchar" Size="120" IsEdit="y" IsMust="n"></field>
- <!-- 机构层级编号 -->
- <field Name="OrgTierID" Type="varchar" Size="10" IsEdit="y" IsMust="y" DicName="Dic_OrgTier" DicField="TID" DicLevel="1"></field>
- <!-- 机构层级名称 -->
- <field Name="OrgTierName" Type="varchar" Size="20" IsEdit="y" IsMust="y" DicName="Dic_OrgTier" DicField="TName" DicLevel="1"></field>
- <!-- 所属地区是否与投诉人通信地址一致 -->
- <field Name="OrgIsAccordance" Type="varchar" Size="20" IsEdit="y" IsMust="n" DicName="Dic_OrgIsAccordance" DicField="TName" DicLevel="1"></field>
- <!-- 机构所属省/直辖市编号 -->
- <field Name="OrgProvinceID" Type="int" Size="6" IsEdit="y" IsMust="y" DicName="j_region" DicField="TID" DicLevel="1"></field>
- <!-- 机构所属省/直辖市名称 -->
- <field Name="OrgProvinceName" Type="varchar" Size="50" IsEdit="y" IsMust="y" DicName="j_region" DicField="TName" DicLevel="1"></field>
- <!-- 机构所属地区编号 -->
- <field Name="OrgAreaID" Type="int" Size="6" IsEdit="y" IsMust="y" DicName="j_region" DicField="TID" DicLevel="2"></field>
- <!-- 机构所属属地区名称 -->
- <field Name="OrgAreaName" Type="varchar" Size="50" IsEdit="y" IsMust="y" DicName="j_region" DicField="TName" DicLevel="2"></field>
- <!-- 机构所属县编号 -->
- <field Name="OrgCountyID" Type="int" Size="6" IsEdit="y" IsMust="y" DicName="j_region" DicField="TID" DicLevel="3"></field>
- <!-- 机构所属县名称 -->
- <field Name="OrgCountyName" Type="varchar" Size="50" IsEdit="y" IsMust="y" DicName="j_region" DicField="TName" DicLevel="3"></field>
- <!-- 是否涉及个人 -->
- <field Name="IsRelatePerson" Type="varchar" Size="4" IsEdit="y" IsMust="n" DicName="Dic_IsRelatePerson" DicField="TName" DicLevel="1"></field>
- <!-- 姓名 -->
- <field Name="CName" Type="varchar" Size="30" IsEdit="y" IsMust="n"></field>
- <!-- 身份证号 -->
- <field Name="CIDCard" Type="varchar" Size="18" IsEdit="y" IsMust="y"></field>
- <!-- 个人身份类别名称1 -->
- <field Name="CPersonTypeName1" Type="varchar" Size="30" IsEdit="y" IsMust="y" DicName="Dic_PersonType" DicField="TName" DicLevel="1"></field>
- <!-- 个人身份类别名称2 -->
- <field Name="CPersonTypeName2" Type="varchar" Size="30" IsEdit="y" IsMust="y" DicName="Dic_PersonType" DicField="TName" DicLevel="2"></field>
- <!-- 投诉对象的排序编号 -->
- <field Name="SortID" Type="int" Size="1" IsEdit="y" IsMust="n"></field>
- </complain>
-
- <!-- 消费者投诉事项信息 (单条)-->
- <appeal>
- <!-- 数据编号(投诉件编号) -->
- <field Name="TID" Type="varchar" Size="40" IsEdit="n" IsMust="y"></field>
- <!-- 投诉件业务流水号 -->
- <field Name="CIRCAppealID" Type="varchar" Size="40" IsEdit="n" IsMust="y"></field>
- <!-- 投诉日期 yyyy-mm-dd -->
- <field Name="AppealDate" Type="varchar" Size="10" IsEdit="n" IsMust="n"></field>
- <!-- 登记日期 yyyy-mm-dd -->
- <field Name="RecordDate" Type="varchar" Size="10" IsEdit="n" IsMust="n"></field>
- <!-- 紧急类别 -->
- <field Name="ExigenceType" Type="varchar" Size="20" IsEdit="n" IsMust="n"></field>
- <!-- 投诉类别大类名称 -->
- <field Name="AppealTypeBigName" Type="varchar" Size="20" IsEdit="n" IsMust="n"></field>
- <!-- 投诉类别小类名称 -->
- <field Name="AppealTypeSmallName" Type="varchar" Size="20" IsEdit="n" IsMust="n"></field>
- <!-- 险种类别编号1 -->
- <field Name="InsceTypeID1" Type="varchar" Size="40" IsEdit="y" IsMust="n"></field>
- <!-- 险种类别编号2 -->
- <field Name="InsceTypeID2" Type="varchar" Size="40" IsEdit="y" IsMust="n"></field>
- <!-- 险种类别编号3 -->
- <field Name="InsceTypeID3" Type="varchar" Size="40" IsEdit="y" IsMust="n"></field>
- <!-- 险种类别名称 -->
- <field Name="InsceTypeName" Type="varchar" Size="300" IsEdit="y" IsMust="n"></field>
- <!-- 事项类别ID对应投诉原因-->
- <field Name="EventTypeID" Type="varchar" Size="50" IsEdit="y" IsMust="n"></field>
- <!-- 事项类别名称对应投诉原因 -->
- <field Name="EventTypeName" Type="varchar" Size="300" IsEdit="n" IsMust="n"></field>
- <!-- 诉求类型ID -->
- <field Name="MainAppealTypeID" Type="varchar" Size="50" IsEdit="n" IsMust="n"></field>
- <!-- 诉求类型名称(根据主要诉求内容选择诉求类型) -->
- <field Name="MainAppealTypeName" Type="varchar" Size="200" IsEdit="n" IsMust="n"></field>
- <!-- 投诉内容(信访反映问题) -->
- <field Name="Question" Type="varchar" Size="4000" IsEdit="n" IsMust="n"></field>
- <!-- 诉求内容(根据投诉内容汇总主要诉求) -->
- <field Name="MainAppealInfo" Type="varchar" Size="400" IsEdit="n" IsMust="n"></field>
- </appeal>
-
- <!-- 保险合同信息 (多条)-->
- <compact>
- <!-- 数据编号 -->
- <field Name="CompID" Type="varchar" Size="60" IsEdit="n" IsMust="n"></field>
- <!-- 是否有合同 1:有 0:没有 若没有合同以下内容可以不用填写-->
- <field Name="IsHaveCompact" Type="varchar" Size="10" IsEdit="y" IsMust="n"></field>
- <!-- 保单号 -->
- <field Name="PolicyNumber" Type="varchar" Size="40" IsEdit="y" IsMust="y"></field>
- <!-- 投保人姓名 -->
- <field Name="PolicyName" Type="varchar" Size="40" IsEdit="y" IsMust="y"></field>
- <!-- 投保人身份证号 -->
- <field Name="PolicyCard" Type="varchar" Size="18" IsEdit="y" IsMust="y"></field>
- <!-- 被保险人姓名 -->
- <field Name="BenefitName" Type="varchar" Size="40" IsEdit="y" IsMust="y"></field>
- <!-- 被保险人身份证号 -->
- <field Name="BenefitCard" Type="varchar" Size="18" IsEdit="y" IsMust="y"></field>
- <!-- 承保年龄 -->
- <field Name="AcceptAge" Type="int" Size="3" IsEdit="y" IsMust="y"></field>
- <!-- 保险期限 yyyy-mm-dd -->
- <field Name="PolicyLimit" Type="varchar" Size="10" IsEdit="y" IsMust="y"></field>
- <!-- 缴费方式 -->
- <field Name="PayMode" Type="varchar" Size="20" IsEdit="y" IsMust="y"></field>
- <!-- 车牌号 -->
- <field Name="CarNumber" Type="varchar" Size="20" IsEdit="y" IsMust="n"></field>
- <!-- 承保是否与投诉对象一致 -->
- <field Name="CompIsAccordance" Type="varchar" Size="4" IsEdit="y" IsMust="y" DicName="Dic_CompIsAccordance" DicField="TName" DicLevel="1"></field>
- <!-- 机构类型编号1 -->
- <field Name="CompOrgTypeID1" Type="varchar" Size="20" IsEdit="y" IsMust="n" DicName="Dic_OrgType" DicField="TID" DicLevel="1"></field>
- <!-- 机构类型名称1 -->
- <field Name="CompOrgTypeName1" Type="varchar" Size="100" IsEdit="y" IsMust="n" DicName="Dic_OrgType" DicField="TName" DicLevel="1"></field>
- <!-- 机构类型编号2 -->
- <field Name="CompOrgTypeID2" Type="varchar" Size="20" IsEdit="y" IsMust="n" DicName="Dic_OrgType" DicField="TID" DicLevel="2"></field>
- <!-- 机构类型名称2 -->
- <field Name="CompOrgTypeName2" Type="varchar" Size="100" IsEdit="y" IsMust="n" DicName="Dic_OrgType" DicField="TName" DicLevel="2"></field>
- <!-- 机构编号 -->
- <field Name="CompOrgID" Type="varchar" Size="40" IsEdit="y" IsMust="n" DicName="p_dept" DicField="DeptID" DicLevel="1"></field>
- <!-- 机构名称 -->
- <field Name="CompOrgName" Type="varchar" Size="120" IsEdit="y" IsMust="n" DicName="p_dept" DicField="DeptName" DicLevel="1"></field>
- <!-- 机构名称说明 -->
- <field Name="CompOrgNameInfo" Type="varchar" Size="120" IsEdit="y" IsMust="n"></field>
- <!-- 机构层级编号 -->
- <field Name="CompOrgTierID" Type="varchar" Size="10" IsEdit="y" IsMust="n" DicName="Dic_OrgTier" DicField="TID" DicLevel="1"></field>
- <!-- 机构层级名称 -->
- <field Name="CompOrgTierName" Type="varchar" Size="20" IsEdit="y" IsMust="n" DicName="Dic_OrgTier" DicField="TName" DicLevel="1"></field>
- <!-- 机构所属省/直辖市编号 -->
- <field Name="CompProvinceID" Type="int" Size="6" IsEdit="y" IsMust="n" DicName="j_region" DicField="TID" DicLevel="1"></field>
- <!-- 机构所属省/直辖市名称 -->
- <field Name="CompProvinceName" Type="varchar" Size="50" IsEdit="y" IsMust="n" DicName="j_region" DicField="TName" DicLevel="1"></field>
- <!-- 机构所属地区编号 -->
- <field Name="CompAreaID" Type="int" Size="6" IsEdit="y" IsMust="n" DicName="j_region" DicField="TID" DicLevel="2"></field>
- <!-- 机构所属地区名称 -->
- <field Name="CompAreaName" Type="varchar" Size="50" IsEdit="y" IsMust="n" DicName="j_region" DicField="TName" DicLevel="2"></field>
- <!-- 机构所属县编号 -->
- <field Name="CompCountyID" Type="int" Size="6" IsEdit="y" IsMust="n" DicName="j_region" DicField="TID" DicLevel="3"></field>
- <!-- 机构所属县名称 -->
- <field Name="CompCountyName" Type="varchar" Size="50" IsEdit="y" IsMust="n" DicName="j_region" DicField="TName" DicLevel="3"></field>
- <!-- 渠道大类编号 -->
- <field Name="ChannelsBigID" Type="varchar" Size="10" IsEdit="y" IsMust="y" DicName="Dic_Sales" DicField="TID" DicLevel="1"></field>
- <!-- 渠道大类名称 -->
- <field Name="ChannelsBigName" Type="varchar" Size="30" IsEdit="y" IsMust="y" DicName="Dic_Sales" DicField="TName" DicLevel="1"></field>
- <!-- 渠道小类编号 -->
- <field Name="ChannelsSmallID" Type="varchar" Size="10" IsEdit="y" IsMust="y" DicName="Dic_Sales" DicField="TID" DicLevel="2"></field>
- <!-- 渠道小类名称 -->
- <field Name="ChannelsSmallName" Type="varchar" Size="30" IsEdit="y" IsMust="y" DicName="Dic_Sales" DicField="TName" DicLevel="2"></field>
- <!-- 渠道小类编号1 -->
- <field Name="ChannelsSmallID1" Type="varchar" Size="10" IsEdit="y" IsMust="y" DicName="Dic_Sales" DicField="TID" DicLevel="3"></field>
- <!-- 渠道小类名称1 -->
- <field Name="ChannelsSmallName1" Type="varchar" Size="30" IsEdit="y" IsMust="y" DicName="Dic_Sales" DicField="TName" DicLevel="3"></field>
- <!-- 渠道小类-姓名 -->
- <field Name="ChannelsSmall2" Type="varchar" Size="40" IsEdit="y" IsMust="y"></field>
- <!-- 渠道小类-身份证号 -->
- <field Name="ChannelsSmall3" Type="varchar" Size="18" IsEdit="y" IsMust="y"></field>
- <!-- 渠道小类-执业资格证号 -->
- <field Name="ChannelsSmall4" Type="varchar" Size="40" IsEdit="y" IsMust="y"></field>
- <!-- 渠道小类-总公司名称 -->
- <field Name="ChannelsSmall5" Type="varchar" Size="100" IsEdit="y" IsMust="y"></field>
- <!-- 渠道小类-许可证编码 -->
- <field Name="ChannelsSmall6" Type="varchar" Size="40" IsEdit="y" IsMust="y"></field>
- <!-- 保险合同信息的排序编号 -->
- <field Name="SortID" Type="int" Size="3" IsEdit="y" IsMust="n"></field>
- </compact>
-
- <!-- 12378投诉件备注信息 (多条) -->
- <appeal_remark>
- <!-- 备注类型 -->
- <field Name="RemarkType" Type="varchar" Size="40" IsEdit="n" IsMust="n"></field>
- <!-- 备注信息 -->
- <field Name="RemarkInfo" Type="varchar" Size="400" IsEdit="n" IsMust="n"></field>
- <!-- 记录时间 yyyy-mm-dd hh:mm:ss -->
- <field Name="RecordTime" Type="varchar" Size="19" IsEdit="n" IsMust="n"></field>
- </appeal_remark>
-
- <!-- 附件信息 (多条)-->
- <subjoin>
- <!-- 文件名称 -->
- <field Name="FileName" Type="varchar" Size="80" IsEdit="n" IsMust="n"></field>
- <!-- 文件扩展名称 -->
- <field Name="RealPath" Type="varchar" Size="100" IsEdit="n" IsMust="n"></field>
- <!-- 记录时间 yyyy-mm-dd hh:mm:ss -->
- <field Name="RecordTime" Type="varchar" Size="19" IsEdit="n" IsMust="n"></field>
- </subjoin>
-
- <!-- 办理信息 (多条)-->
- <undertake>
- <!-- 数据编号 -->
- <field Name="KeyID" Type="varchar" Size="60" IsEdit="n" IsMust="n"></field>
- <!-- 投诉编号 -->
- <field Name="AppealID" Type="varchar" Size="40" IsEdit="n" IsMust="n"></field>
- <!-- 办理意见 -->
- <field Name="TransactIdea" Type="varchar" Size="2000" IsEdit="n" IsMust="n"></field>
- <!-- 办理方式名称 -->
- <field Name="TransactTypeName" Type="varchar" Size="20" IsEdit="n" IsMust="n"></field>
- <!-- 受理日期 -->
- <field Name="AcceptDate" Type="varchar" Size="10" IsEdit="n" IsMust="n"></field>
- <!-- 限期办理 单位:天 -->
- <field Name="LimitDays" Type="int" Size="5" IsEdit="n" IsMust="n"></field>
- <!-- 最后限期 存贮到年月日 -->
- <field Name="LimitEndDate" Type="varchar" Size="10" IsEdit="n" IsMust="n"></field>
- <!-- 所有承办单位编号 -->
- <field Name="ToAllDeptID" Type="varchar" Size="100" IsEdit="n" IsMust="n"></field>
- <!-- 所有承办单位名称(转办) -->
- <field Name="ToAllDeptName" Type="varchar" Size="200" IsEdit="n" IsMust="n"></field>
- <!-- 经办人编号 -->
- <field Name="TransactUserID" Type="varchar" Size="20" IsEdit="n" IsMust="n"></field>
- <!-- 经办人名称 -->
- <field Name="TransactUserName" Type="varchar" Size="20" IsEdit="n" IsMust="n"></field>
- <!-- 经办部门编号 -->
- <field Name="TransactDeptID" Type="varchar" Size="40" IsEdit="n" IsMust="n"></field>
- <!-- 经办部门名称 -->
- <field Name="TransactDeptName" Type="varchar" Size="60" IsEdit="n" IsMust="n"></field>
- </undertake>
-
- <!-- 转公司的办结信息-->
- <result>
- <!-- 数据编号 -->
- <field Name="KeyID" Type="varchar" Size="60" IsEdit="n" IsMust="n"></field>
- <!-- 限期办理 单位:天 -->
- <field Name="LimitDays" Type="int" Size="5" IsEdit="n" IsMust="n"></field>
- <!-- 最后限期 存贮到年月日 -->
- <field Name="LimitEndDate" Type="varchar" Size="10" IsEdit="n" IsMust="n"></field>
- <!-- 日期类型 -->
- <field Name="LimitDaysType" Type="varchar" Size="10" IsEdit="n" IsMust="n"></field>
- <!-- 转送单位编号 -->
- <field Name="FromDeptID" Type="varchar" Size="40" IsEdit="n" IsMust="n"></field>
- <!-- 转送单位名称 -->
- <field Name="FromDeptName" Type="varchar" Size="60" IsEdit="n" IsMust="n"></field>
- <!-- 承办单位编号 -->
- <field Name="ToDeptID" Type="varchar" Size="40" IsEdit="n" IsMust="n"></field>
- <!-- 承办单位名称-->
- <field Name="ToDeptName" Type="varchar" Size="60" IsEdit="n" IsMust="n"></field>
- <!-- 承办单位性质-->
- <field Name="ToDeptType" Type="varchar" Size="20" IsEdit="n" IsMust="n"></field>
- </result>
- <bakinfo>
- <!-- 投诉编号 -->
- <field Name="AppealID" Type="varchar" Size="40" IsEdit="n" IsMust="y"></field>
- <!-- 投诉类别大类编号 -->
- <field Name="AppealTypeBigID" Type="varchar" Size="20" IsEdit="n" IsMust="y"></field>
- <!-- 投诉类别大类名称 -->
- <field Name="AppealTypeBigName" Type="varchar" Size="20" IsEdit="n" IsMust="y"></field>
- <!-- 投诉类别小类编号 -->
- <field Name="AppealTypeSmallID" Type="varchar" Size="20" IsEdit="n" IsMust="y"></field>
- <!-- 投诉类别小类名称 -->
- <field Name="AppealTypeSmallName" Type="varchar" Size="20" IsEdit="n" IsMust="y"></field>
- <!-- 备注件类别-->
- <field Name="RemarkType" Type="varchar" Size="40" IsEdit="n" IsMust="y"></field>
- <!-- 备注件类别-->
- <field Name="RemarkInfo" Type="varchar" Size="400" IsEdit="n" IsMust="y"></field>
- </bakinfo>
- </root>
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