projects
/
gdymtsceshi


			
				
					
						
						
							123456789101112131415161718192021222324252627282930313233343536373839404142434445464748495051525354555657585960616263646566676869707172737475767778798081828384858687888990919293949596979899100101102103104105106107108109110111112113114115116117118119120121122123124125126127128129130131132133134135136137138139140141142143144145146147148149150
							<!DOCTYPE html PUBLIC "-//W3C//DTD XHTML 1.0 Transitional//EN" "http://www.w3.org/TR/xhtml1/DTD/xhtml1-transitional.dtd">
<html xmlns="http://www.w3.org/1999/xhtml">
<head>
<meta http-equiv="Content-Type" content="text/html; charset=gb2312" />
<title>无标题文档</title>

<style>
body,html{padding:0;margin:0;}
*{padding:0;margin:0;}
.title{width:85%;padding:0;margin:40px auto 20px auto;line-height:40px;font-size:20px;font-weight:bold; font-family:"Microsoft YaHei"; text-align:center; color:#404040;}
.time{width:85%;padding:0;margin:0 auto;line-height:30px;font-size:14px; font-family:"Microsoft YaHei"; text-align:center;color:#8c8c8c}
.time .dc{width:auto;padding:0 10px;background:#7ea6d2;height:24px;line-height:20px;color:#fff; outline:none;border:#9ebfe4 1px solid; cursor:pointer; border-radius:5px; display:block;margin:3px 0; float:left;}
.time span{padding:0;margin:0;float:left;}
.table{width:200%;margin:10px auto;padding:0;border-top:#dddddd 1px solid;border-left:#dddddd 1px solid;}
.table tr{width:100%;margin:0;padding:0;}
.table tr td{margin:0;padding:0;border-bottom:#dddddd 1px solid;border-right:#dddddd 1px solid;min-height:30px;line-height:24px;padding:5px;font-size:14px; font-family:"Microsoft YaHei"; text-align:center;color:#4e4e4e;}
</style>

</head>

<body>
<div class="title">消费投诉处理结果统计表</div>
<div class="time">
  <span><input class="dc" value="导出Excel" type="button" /></span>
  <span style="float:right;font-size:13px;padding-right:10px;">时间范围：2017-08-13 至 2017-09-02</span>
  <div style="clear:both;"></div>
</div>
<table width="85%" cellpadding="0" cellspacing="0" border="0" class="table">
  <tr>
    <td rowSpan="5">机构</td>
    <td colSpan="21">处理结果统计</td>
    <td rowSpan="2" colSpan="9">回访结果统计</td>
  </tr>
  <tr>
    <td rowSpan="4">消费投诉总量</td>
    <td rowSpan="4">未结案件量</td>
    <td rowSpan="4">结案率</td>
    <td colSpan="2">首次安抚化解情况</td>
    <td colSpan="16">后台办理情况</td>
  </tr>
  <tr>
     <td rowSpan="3">首次安抚化解量</td>
    <td rowSpan="3">一次性解决率</td>
    <td colSpan="3">后台处理结案情况</td>
    <td colSpan="8">处理方式</td>
    <td colSpan="5">处理结果</td>
    <td rowSpan="3">送回访案件量</td>
    <td colSpan="6">成功回访情况统计</td>
    <td colSpan="2" >不成功回访量</td>
  </tr>
  <tr>
    <td rowSpan="2">转后台办理量</td>
    <td rowSpan="2">后台处理结案量</td>
    <td rowSpan="2">后台办理结案率</td>
    <td rowSpan="2">双方协商</td>
    <td rowSpan="2">行业内调解</td>
    <td rowSpan="2">行业外调解</td>
    <td rowSpan="2">仲裁</td>
    <td rowSpan="2">诉讼</td>
    <td rowSpan="2">消费者无法联系结案</td>
    <td rowSpan="2">其他</td>
    <td rowSpan="2">合计</td>
    <td colSpan="2">满意</td>
    <td colSpan="2">不满意</td>
    <td rowSpan="2">合计</td>
    <td rowSpan="2">回访成功量</td>
    <td rowSpan="2">回访成功率</td> 
    <td rowSpan="2">已解决客诉量</td>
    <td rowSpan="2">客诉解决率</td> 
    <td rowSpan="2">客诉处理不满意量(<8分)</td>
    <td rowSpan="2">客诉处理满意度</td> 
    <td rowSpan="2">不成功回访原因二级项目</td>
    <td rowSpan="2">不成功回访原因二级项目</td> 
  </tr>
  <tr>
    <td>按合同条款执行</td>
    <td>协商解决</td>
    <td>说服消费者不再投诉</td>
    <td>未说服消费者</td>
  </tr>
  <tr>
    <td>总公司</td>
    <td>0</td>
    <td>0</td>
    <td>0</td>
    <td>0</td>
    <td>0</td>
    <td>0</td>
    <td>0</td>
    <td>0</td>
    <td>0</td>
    <td>0</td>
    <td>0</td>
    <td>0</td>
    <td>0</td>
    <td>0</td>
    <td>0</td>
    <td>0</td>
    <td>0</td>
    <td>0</td>
    <td>0</td>
    <td>0</td>
    <td>0</td>
    <td>0</td>
    <td>0</td>
    <td>0</td>
    <td>0</td>
    <td>0</td>
    <td>0</td>
    <td>0</td>
    <td>0</td>
    <td>0</td>
  </tr>
  <tr>
    <td>合计</td>
     <td>0</td>
    <td>0</td>
    <td>0</td>
    <td>0</td>
    <td>0</td>
    <td>0</td>
    <td>0</td>
    <td>0</td>
    <td>0</td>
    <td>0</td>
    <td>0</td>
    <td>0</td>
    <td>0</td>
    <td>0</td>
    <td>0</td>
    <td>0</td>
    <td>0</td>
    <td>0</td>
    <td>0</td>
    <td>0</td>
    <td>0</td>
    <td>0</td>
    <td>0</td>
    <td>0</td>
    <td>0</td>
    <td>0</td>
    <td>0</td>
    <td>0</td>
    <td>0</td>
    <td>0</td>
  </tr>
</table>

</body>
</html>