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- <div class="title">分险种保险消费投诉管控指标统计表</div>
- <div class="time">
- <span><input class="dc" value="导出Excel" type="button" /></span>
- <span style="float:right;font-size:13px;padding-right:10px;">时间范围:2017-08-13 至 2017-09-02</span>
- <div style="clear:both;"></div>
- </div>
- <table width="85%" cellpadding="0" cellspacing="0" border="0" class="table">
- <tr>
- <td rowSpan="3">险种</td>
- <td colSpan="11">监管投诉</td>
- <td colSpan="12">全渠道投诉</td>
- </tr>
- <tr>
- <td colSpan="6">基础数据</td>
- <td colSpan="5">统计指标</td>
- <td colSpan="6">基础数据</td>
- <td colSpan="6">统计指标</td>
- </tr>
- <tr>
- <td>监管投诉量</td>
- <td>保费收入</td>
- <td>保单件数</td>
- <td>监管投诉超期处理量</td>
- <td>监管投诉有效量</td>
- <td>监管投诉撤诉量</td>
- <td>亿元保费监管投诉量</td>
- <td>万张保单监管投诉量</td>
- <td>监管投诉及时处理率</td>
- <td>监管投诉有效率</td>
- <td>监管投诉撤诉率</td>
- <td>投诉总量</td>
- <td>保费收入</td>
- <td>保单件数</td>
- <td>超期处理件</td>
- <td>有责量</td>
- <td>撤诉量</td>
- <td>亿元保费投诉量</td>
- <td>万张保单投诉量</td>
- <td>及时处理率</td>
- <td>有责率</td>
- <td>及时处理率</td>
- <td>撤诉率</td>
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- <td>人身险</td>
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- </tr>
- <tr>
- <td>财产险</td>
- <td>0</td>
- <td>0</td>
- <td>0</td>
- <td>0</td>
- <td>0</td>
- <td>0</td>
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