We'll direct you through the claim procedure.

This guide will ask you a concern and based on your answer reveal you another question or outcome.

Before you start, check if you're qualified for JobSeeker Payment.

2: Do you have a Payment claim in development?

3: You can track your claim for JobSeeker Payment

You may need to supply supporting documents to advance your claim.

We'll let you know the outcome of your claim. We'll send a message to your myGov Inbox.

If you don't get electronic letters, we'll send you a letter in the mail.

If you believe we've slipped up you can ask us to evaluate our decision.

We can help if you're in financial difficulty or need special assistance while we process your claim.

4: Are you declaring JobSeeker Payment on your own?

5: Do you have a Nominee plan in place?

To claim on someone else's behalf you should be authorised.

The person you're claiming for must choose you to be their Centrelink Correspondence Nominee.

6: Adding a Nominee plan

You need to have a plan in place to declare on someone else's behalf.

The person you're declaring for will need to start the procedure. Read about how to include a Candidate arrangement utilizing your online account.

7: Do you want to claim online?

The simplest way is to declare online.

8: You can claim over the phone

If you can't declare online, call us on the Centrelink Employment Services line.

You do not require to go to a service centre to make a claim. If you're feeling unhealthy, or require to separate yourself at home, please don't visit our service centres.

9: Do you have a myGov account?

10: Do you have a Centrelink Customer Reference Number (CRN)?

11: employment Create a myGov account and link Centrelink to claim

To declare a payment you need a myGov account connected to Centrelink. If you don't have a myGov account, it's easy to produce one.

To connect Centrelink you'll require your Centrelink Customer Reference Number (CRN).

Go to myGov

12: Link Centrelink with your CRN and make your claim

To claim a payment you need Centrelink connected to your myGov account. If you have a CRN you can link Centrelink to your myGov account.

Follow these actions to connect to Centrelink and make a claim.

1. In myGov, select View and link services.

1. Under Link a service discover Centrelink and select Link.
2. Select I have a CRN and follow the prompts to link Centrelink to your myGov account.
3. Select Centrelink from your connected services.
4. Select Make a claim or view claim status, then Make a claim.
5. Under Job Seekers choose Begin.
6. Select Apply for JobSeeker Payment then follow the triggers to finish your claim.
   
   13: Create a myGov account and show who you are to connect to Centrelink
   
   To claim a payment you require a Centrelink online account connected to myGov. If you do not have a myGov account, it's simple to create one.
   
   Follow these actions.
   
   1. Go to myGov and choose Create an account.
7. Read the Terms of use. If you consent to the terms, select I concur.
8. Enter your email address, then verify this address utilizing a code we email to you. Your myGov account need to use a special email address. You can't utilize the exact same e-mail for another myGov account.
9. Enter your mobile number, if you have one. If you enter a number you'll get a code sent out to it each time you sign in to your myGov account.
10. Create a password and 3 secret concerns and go into responses.
11. You've developed your myGov account, choose Continue to myGov.
    
    After you prove who you are through myGov by getting in some information about you, you'll get a CRN. We'll examine if you currently have a CRN or develop one and link Centrelink to your myGov account.
    
    14: Prove who you are to connect Centrelink
    
    1. In myGov, choose Continue from the Government assistance for Coronavirus alert.
12. Select I need a CRN.
13. Follow the prompts to enter your identity information.
14. Enter info from your Medicare card.
15. Enter some personal details and we'll inspect them against our records.
16. We'll link Centrelink to your myGov account and you'll then have a Centrelink online account.
17. You'll require identity details from among these documents: - current Australian passport
18. Australian birth certificate
19. Australian citizenship certificate
20. Australian visa.
    
    You'll also require identity details from among these files:
    
    - Australian chauffeur licence
21. ImmiCard issued by the Department of Home Affairs
22. Australian Citizenship by Descent Certificate.
    
    You can now begin your claim for a payment. Before you can send your claim, you'll require to check out a service centre to finish our identity requirements. You'll need to give us an appropriate image identity file as well as any other documents we might request for.
    
    If you can't prove who you are online to get a CRN, call us on the Centrelink Employment Services Line.
    
    15: How to claim after you produce your myGov account and link to Centrelink
    
    16: Is your myGov account connected to Centrelink?
    
    You need to link your myGov account to Centrelink to make your claim.
    
    17: Do you have a Centrelink Customer Reference Number (CRN)?
    
    If you don't have one or can't remember your Centrelink Customer Reference Number (CRN), select No.
    
    18: Check in to myGov and show who you are to connect Centrelink
    
    To claim a payment online, you'll require to do both the following:
    
    - link your Centrelink online account to myGov
23. show your identity to Centrelink.
    
    You can do both of these with a strong Digital Identity.
    
    myGovID is currently the only Digital Identity supplier that supplies the strong level Digital Identity needed for Centrelink.
    
    Download and use the myGovID app to get a strong level Digital Identity. You'll require to enter your individual details, details from your identity documents and confirm your photo.
    
    Learn how to establish the myGovID app on the myGovID website.
    
    Once you have a strong level Digital Identity, follow these steps to connect Centrelink and show your identity.
    
    1. Sign in to myGov.
24. Select View and link services, then choose Centrelink.
25. Give your grant share your details with Centrelink.
26. Select No to Do you have or understand your CRN?
27. Select Begin in the Digital Identity (Recommended) box.
28. Connect your Digital Identity to myGov.
29. Enter other details about you.
    
    If you can't prove your identity online, call us on the Centrelink Employment Services line.
    
    19: How to declare after linking Centrelink to your myGov
    
    Once your Centrelink online account is linked to myGov, you can use online.
    
    1. Sign in to myGov.
30. Select Make a claim or view declare status, then Make a claim.
31. Under Job Seekers select Start.
32. Select Obtain JobSeeker Payment then follow the prompts to finish your claim.
    
    20: Sign in to myGov and make a claim in Centrelink
    
    If your Centrelink online account is linked to myGov, you can apply online.
    
    To do this:
    
    1. Check in to myGov.
33. Select Make a claim or view declare status, then Make a claim.
34. Under Job Seekers select Start.
35. Select Look For JobSeeker Payment and follow the triggers to complete your claim.
    
    We'll tell you if you require to do anything else to finish your claim. We might ask you submit supporting files to send your claim.
    
    You can complete these actions up to 13 weeks before your circumstances change. You can then submit your claim 2 week before your scenarios change. We'll contact you to advise you to do this.
    
    21: Sign in to myGov and link to Centrelink with your CRN to declare
    
    To declare a payment you require a Centrelink online account connected to myGov. When you have a CRN we can produce a Centrelink online represent you and link it to your myGov.
    
    Follow these steps:
    
    1. Sign in to myGov.
36. Select View and link services, then select Centrelink.
37. Select I have a CRN and follow the prompts to link Centrelink to your myGov account.
38. Select Centrelink from your connected services.
39. Select Make a claim or view claim status, then Make a claim.
40. Under Job Seekers select Start.
41. Select Request JobSeeker Payment and follow the triggers to complete your claim.
    
    We'll inform you if you require to do anything else to complete your claim. We might ask you for supporting files to send your claim.
    
    22: After you claim by phone
    
    We'll contact you if we need more details.
    
    We'll send you a letter to let you know your claim result. If your claim succeeds, we'll let you understand:
    
    - when you'll get your very first payment
42. just how much you'll get.
    
    23: After you declare online
    
    After you submit your claim online, employment you'll get an invoice informing you:
    
    - the ID number of your claim
43. the date we estimate your claim will be total.
    
    If your Centrelink online account is connected to myGov, indication in now to track your claim online.
    
    Sign in to myGov
    
    You can also use the Express Plus Centrelink mobile app.
    
    If you do not agree with our decision call us on the Centrelink Employment Services line. If you still do not agree, you can ask us to examine our decision.
    
    To do your company with us, employment create a myGov account and link it to Centrelink.
    
    You need to show your identity before you claim a payment or service.
    
    When you declare a payment or service, we'll ask you for some documents to support your claim.
    
    If you or your partner quit working, or modification from full-time to casual work we'll require an Employment Separation Certificate from you in some situations.
    
    You can ask somebody to act for you with Medicare, Centrelink, aged care or Child Support. You can authorise them to speak to us, update your information and get payments for you.